IQITO - Intellectual IT Outsourcing Service

Animated dog

IQITO Logo Clever It outsourcing for small and medium enterprises Computer systems and program maintenance
info@iqito.ru +7 499 553 06 63
1

About us

IQITO  is an IT service for small and  medium-sized enterprises.

IQITO is created by RosComputing. This company provides IT outsourcing services for major enterprises that count more than 500 workstations.

IQITO crew pursues the goal of transferring its experience to small business even when only two persons are engaged in it.

2

Services and prices

You always know what you are paying for.
105 features and services.

Fully transparent pricing.

3

Benefits

Prodexy

Our user-friendly portal will help you to create new requests, to estimate completed requests and to learn about the progress of existing ones.

  • Antivirus protection

    Our foremost knowledge of data security lets us shield our users from any malicious software. Our partnership with Dr.Web, Kaspersky and ESET let us help users that have already suffered from encryption software and restore the data.

  • ITIL

    ITIL standards guarantee the top quality of all services we provide.

  • Infrastructure Monitoring

    We are temporarily monitoring every essential element of our users’ infrastructure.We discover problems prior to you.

  • Change Documenting

    Every major adjustment is documented and comes with a backup plan. You always know what has changed and when it happened.

  • Professional Communication

    All telephone and internet communication with our clients is held by our competent customer support service. Our specialists will help you to solve problems efficiently.

  • Tangible Assets Registration

    We save all your data in CMDB (Configuration Management Database) after the stocktaking so you can access it anytime.

  • Electronic Document Flow

    We participate in electronic docflow. If you are using it too, we can exchange electronic documents of juridical value and save our time!

  • Data Confidentiality

    Our employees sign non-disclosure agreements and have limited access to non-technical info. Be sure that we are doing our best to maintain data confidentiality and system security.

  • Agile pricing

    We can include or exclude VAT while making calculations. It depends on the taxation system you are using.

  • Meaningful Choice

    Cooperation with us requires less investments than salaried network engineer does. And our frame of responsibilities is much wider as we have all kinds of IT specialists in our team. Number of on-site visits is unlimited, so we will always be there by your side.

4

Services

We use omni-purpose tariff plan in our service catalogue. It covers all possible issues during our customer’s regular operating (except relocation, implementation of new software and services, etc.)

  • 105 Services
  • This list of services will be present in the agreement This list of services will be
    present in the agreement
  • R Problem is solved
    remotely
  • V On-site
    visit
  • Individual
    pricing
    • V R Serviceability restoration
    • R Consultation
    • R Status monitoring and control
    • R Monitoring configuration
    • R Spam filters configuration
    • R Software update
    • R Backup copy/Backup execution
    • R Mailbox creation/deletion/customization
    • R Mailbox and group accessibility control
    • R Software installation/configuration, training
    • R Software installation/configuration
    • R Software update
    • R Virus treatment
    • R Consultation
    • R Maintenance control and support excl. faxing/printing/scanning and copying
    • R Monitoring configuration
    • R Consultation
    • V R Installation and configuration
    • V R Efficiency restoration excl. technical and mechanical repair
    • R CMDB efficiency restoration
    • R Consultation
    • R Maintenance control and support
    • R Monitoring configuration
    • R Backup copy/Backup execution
    • R DB creation/deletion/configuration
    • R DB installation/customization
    • V R Efficiency restoration
    • R Consultation
    • R Maintenance control and support
    • V Equipment installation/disassembly
    • R Monitoring configuration
    • V Network cable assembly/disassembly excl. electric wiring and electrical outlet assembly/disassembly, perforator usage, cross-building mounting, cases where limits of 3 hours and 1 person are exceeded
    • V R Equipment/service configuration
    • V R Efficiency restoration/OC
    • R Consultation
    • R Maintenance control and support
    • V Equipment installation/disassembly
    • R Software/OS update
    • V R Preventive maintenance
    • R Backup copy/Backup execution
    • R User accounts creation/customization/deletion
    • R Accesibility control
    • V R OS installation/configuration
    • R Fitting equipment, hardware, cartridges, software
    • R Purchase of equipment, hardware, cartridges, software excl. delivery and loading operations
    • V R Efficiency restoration/Software
    • R Consultation
    • R Maintenance control and support
    • R Monitoring configuration
    • V Equipment installation/disassembly
    • R Preventive maintenance
    • V R Devices and software installation/configuration
    • R Telephony services installation/configuration
    • R Software installation/configuration
    • V R OS installation/configuration
    • R Backup copy/backup execution
    • V R Peripheral hardware installation/configuration
    • R Software/OS update
    • R Consultation
    • V Preventive maintenance
    • V Workplace relocation excl. relocation beyond given building
    • V R OS/Software efficiency restoration
    • V Workstation assembly/upgrade/repair
    • V R Service efficiency restoration
    • R Consultation
    • R Maintenance control and support
    • R Monitoring configuration
    • R Software/OS update
    • R Application publishing
    • R Backup copy/Backup execution
    • R Accesibility control
    • R Terminal access services installation/configuration
    • V R Efficiency restoration
    • R Consultation
    • R Maintenance control and support
    • V Equipment installation/disassembly
    • R Monitoring configuration
    • V R Equipment configuration
    • V R Preventive maintenance
    • R Backup copy/Backup execution
    • R Cartridge refill
    • R Cartridge recovery
    • V Efficiency restoration
    • R Consultation
    • R Maintenance control and support
    • V Equipment installation/disassembly
    • R Monitoring configuration
    • V R Equipment configuration
    • R Software installation/configuration
    • R Software installation/configuration excl. software configuration update
    • R Accesibility control
    • R Backup copy/Backup execution
    • R Software efficiency restoration
    • V R Catalogue service efficiency restoration
    • R DNS efficiency restoration
    • R Workstation/server domain accessibility
    • R Group membership management
    • R Maintenance control and support
    • R Monitoring configuration
    • R Section organizing/sequencing
    • R Backup copy/Backup execution
    • R Group policy creation/configuration
    • R Security and circulation group creation/configuration/deletion
    • R User accounts creation/customization/deletion
    • R Catalogue service installation/configuration
5

Working schedule

Average
request reaction
15 minutes
Average on-site visit time 4 hours
Average time of urgent on-site visit 90 minutes
The contract. Accounting

All these parameters are mentioned
in the agreement and we are responsible for maintaining them.
Most of requests are closed in
a couple of hours.

Average time to close incoming request 60 minutes
Average time to close an urgent request 30 minutes
  • We use unified time parameters to close our requests (Service Level Agreement) and work with single pricing plan. It helps us to maintain our prices accessible to most enterprises.
  • An individual working schedule is available. If you want to go around the clock as an example. Mention it in your request and after looking at the details we will provide you an individual pricing design.
  • If any part of your assets needs different parameters just let us know and we will provide you an individual pricing design.
6

Workflow

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Calculator

Enter the number of devices you want us to administrate

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If your office machinery exceed the amount of 200 units, please mention it in your request so we can come up with individual pricing.
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1000 ₽ / unit 800 ₽ / unit 700 ₽ / unit
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If your office machinery exceed the amount of 30 units, please mention it in your request so we can come up with individual pricing.
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3000 ₽ / unit 2000 ₽ / unit 1500 ₽ / unit
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If your office machinery exceed the amount of 30 units, please mention it in your request so we can come up with individual pricing.
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2000 ₽ / unit 1700 ₽ / unit 1300 ₽ / unit
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If your office machinery exceed the amount of 20 units, please mention it in your request so we can come up with individual pricing.
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1200 ₽ / unit 1080 ₽ / unit 900 ₽ / unit
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If your office machinery exceed the amount of 40 units, please mention it in your request so we can come up with individual pricing.
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500 ₽ / unit 450 ₽ / unit 400 ₽ / unit
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MONTHLY FEE. 2 months of 20% discount.
Payment includes:

If you need individual conditions considering our services or schedule please mention it in your request and we will make you an individual offer.

8

Team

Here they are, our most essential, inventive, resourceful and hardworking crewmembers. The rest are big deal as well, we just do not have time to write their stories and draw their portraits. We have a lot of work to do :)
portrait portrait
Mstislav Osov
Mstislav is leading our service, controls the efficient processing, runs operational and strategic practices. He is incredibly earnest.
portrait portrait
Andrei Sapozhnikov
Andrei is our senior system administrator. He stands for stability and optimization of our infrastructure, as well as for peace, friendship and prosperity.
portrait portrait
Semyon Akimov
Semyon is the creator of IQITO and the founder of RosComputing. His responsibilities are stability, service reliability and presence of cookies.
portrait portrait
Anna Vedernikova
Anna is our technical support project administrator. She works with documents and looks after each closely. She writes all her complaints to sports lottery when nobody is watching.
portrait portrait
Daniil Tikhonov
Daniil is our service’s lead engineer. He overcomes all difficulties with ease. No borders can limit his creativity.
portrait portrait
Igor Belyakov-Bodin
Igor is our high qualified Windows Server specialist, as well as he is certified Checkpoint professional. He is reading “How to control the Universe without dragging much Attention” now.
portrait portrait
Vyacheslav Medvedev
Vyacheslav works in our sales department. He grants everyone with his irresistible smile and confidence that our support matches our quality standards. Can be found sleeping in his garage from time to time.
portrait portrait
Maxim Ilyin
Maxim is responsible for client relations. He seems to remember all their wishes, all deadlines and values.
portrait portrait
Konstantin Tyufyakin
Konstantin is our Imperial Programmer. He is always busy developing new juicy features for our clients’ automation. Every morning he is making push-ups while listening to the Imperial March.