IQITO is an IT service for small and medium-sized enterprises.
IQITO crew pursues the goal of transferring its experience to small business even when only two persons are engaged in it.
You always know what you are paying for.
105 features and services.
Fully transparent pricing.
We have developed our own task management system named Prodexy. There's an accessible portal at your service where all your applications are catalogued. You can create new applications, monitor and comment existing ones.
Our foremost knowledge of data security lets us shield our users from any malicious software. Our partnership with Dr.Web, Kaspersky and ESET let us help users that have already suffered from encryption software and restore the data.
ITIL standards guarantee the top quality of all services we provide.
We are temporarily monitoring every essential element of our users’ infrastructure.We discover problems prior to you.
Every major adjustment is documented and comes with a backup plan. You always know what has changed and when it happened.
All telephone and internet communication with our clients is held by our competent customer support service. Our specialists will help you to solve problems efficiently.
We save all your data in CMDB (Configuration Management Database) after the stocktaking so you can access it anytime.
We participate in electronic docflow. If you are using it too, we can exchange electronic documents of juridical value and save our time!
Our employees sign non-disclosure agreements and have limited access to non-technical info. Be sure that we are doing our best to maintain data confidentiality and system security.
We can include or exclude VAT while making calculations. It depends on the taxation system you are using.
Cooperation with us requires less investments than salaried network engineer does. And our frame of responsibilities is much wider as we have all kinds of IT specialists in our team. Number of on-site visits is unlimited, so we will always be there by your side.
We use omni-purpose tariff plan in our service catalogue. It covers all possible issues during our customer’s regular operating (except relocation, implementation of new software and services, etc.)
All these parameters are mentioned
in the agreement and we are responsible for maintaining them.
Most of requests are closed in
a couple of hours.
We visit you and get familiar. We pick primary data to define administration value.
In case there are special conditions, we get into details.
We perform inventory tracking and arrange the current model of your IT infrastructure.
We put together our final pricing agreement and negotiate it with you.
Our final agreement is ready for your concern.
We provide all your workstations with antivirus software.
We perform preventive maintenance of your workstations (cleaning-up, virus detection, etc.)
We correct most significant mistakes of your IT infrastructure.
We teach our users submit requests for our customer support service.
We sign our final agreement.
We start to deliver. We answer your calls, work with your applications and make your IT infrastructure perform at its best.
Your request has been successfully sent, we will reply you within 10 minutes..